Dealer Resource Center
The Garmin Dealer Resource Center (DRC) is a B2B site where Garmin dealers can stock and manage the inventory of Garmin products at their retail locations.
The Problem
The Garmin DRC has a complex back-end setup that caused the site to quickly become outdated without UX support. I was recruited onto the squad to serve as the product designer to refresh the UX/UI of the site. The site allows dealers to place orders, manage their past orders, return products for customers, and many other technical functions in a highly complex flow. I collaborated with a large team of stakeholders and provided a new overall UX flow and a UI design refresh for the DRC product to deliver a more effect experience for dealers.
Wireframes from collaboration with Lead Information Architect
The Plan
I planned to create a more effective and efficient experience for dealers navigating the DRC to more easily locate the products they need, place and manage large orders of hundreds of products, return products, etc. I also planned to align the design of the DRC with the look and feel of Garmin.com so the design patterns felt familiar to the usual shopping flow of Garmin.com, but also remained distinct as a separate dealer portal.
My Role
As Senior Product Designer, I created mockups of the DRC pages needed for each project, designed and iterated on patterns as needed, and advised on technical questions regarding the UI/UX. I collaborated with the Lead Information Architect through every step of the end-to-end process, starting with wireframes, mockups, design iterations, and advising during development and implementation. We also collaborated with the DRC team of Front- and Back-end Developers, Business Analysts and stakeholders. We met regularly with the owners of the DRC to ensure the designs and flows we provided met the needs of their dealers.
This project aligned with the Garmin Web Design System wherever possible, but ultimately required many unique and special-case patterns that were created specifically for the DRC to reflect a separate experience that remained aligned with the classic Garmin.com experience.
Low-fidelity mockups in design iteration phase
The Final Product
Several parts of the Dealer Resource Center (DRC) have been completed, like the product page. The total overhaul of the DRC was kicked off over a year ago, and is moving along steadily in a multi-year plan to refresh the entire site. We have many additional projects in various states of the process, and continue to design, advise, and iterate in collaboration with the team on a weekly basis. We have completed several designs that are in development now. The DRC is a private portal for Garmin dealers with authorized access, so a link to the live site is not available.
High-fidelity mockups ready for development
